How Do I Become an Off Leash MKE Client?
Fill out a new client inquiry form here on our website.
A member of our team will contact you via email within a few days to schedule a pet care consultation over the phone. During your consultation, we will discuss your pet care needs, review our services and answer any questions you may have.
Following your phone consultation, you will receive an activation email from our software Time to Pet.
Complete your pet profile in Time To Pet.
Schedule your phone consultation to discuss your pet care needs.
Schedule an in-home Meet & Greet with a member of our team.
We’ll confirm your recurring schedule and get your pet’s care started!
How Will You Access My Home?
We will ask that you provide keys, security codes and/or FOB to access your home and use lockboxes to keep keys on premise at your residence.
You may use your own lockbox, or a team member will supply one during your meet & greet ($20 fee).
We recommend that 2 sets of keys be placed in the lockbox in case a team member is locked out or a key is lost. This has yet to happen, but we always have a plan B. Place your lockbox wherever you are comfortable, but not out in the elements. Patio furniture or your door handle works fine. If you’re ever locked out, you’ll also have a back up plan!
What Do I Need to Supply for Dog Walking or Adventure services?
Off Leash MKE is full service! We bring our own leashes, poop bags, and treats (unless your dog(s) is on a restricted diet or has allergies). All we ask is that you have your dog's harness and collar with tags & ID ready to go. In rain/snow, please leave their preferred gear too.
For Adventure Club and long-line outings, dogs are required to wear a secure, properly fitted harness. For neighborhood dog walks, we use a secure harness or properly fitted martingale collar based on the dog’s individual needs. We do not use prong collars, e-collars, or other aversive training equipment during our services.
How Do I Communicate with the Team?
All communications are managed via the Time To Pet portal. Time to Pet (TTP) is the software we use to manage our business. Here you can book services, leave us messages, update your pet's info, request changes to services, submit cancellations, track invoices, and make payments.
TTP allows real-time tracking of your services. At the end of each visit, you will receive an update from our team member with pics and a care report.
How Does Off Leash MKE Membership Work?
Off Leash MKE membership is designed for dog clients who use our team for consistent, recurring weekly care.
When you reserve at least one recurring weekly dog service, you automatically become an Off Leash MKE member — there is no separate membership fee or enrollment process.
Membership includes:
Preferred member pricing
A regular place on our weekly schedule
Priority scheduling
The flexibility to request additional services when needed
Access to services reserved for established clients, including overnight pet sitting
Once you’re established, you can request additional walks, Adventures, and other services through Time To Pet based on availability.
Cat care and training do not require a recurring weekly dog service.
How Far Ahead of Time Should I Schedule a Visit?
We recommend submitting requests for all add-on services at least 1 week in advance.
Overnights should be scheduled as far in advance as possible to ensure availability, and at least 1 month's notice is recommended.
How Do I Change or Cancel Services & What is Your Cancellation Policy?
All service changes and cancellations should be submitted through Time To Pet. From the Schedule page, select your service and choose “Request Changes.”
Because recurring reservations hold dedicated space on our schedule, cancellation policies vary by service type.
Recurring Weekly Services
For recurring Dog Walking, Adventure Club, Puppy Adventure Club, and Solo Sniffari services, up to one cancellation per month may be credited in full toward a future booking of the same service.Additional Services
Cancellation and credit policies for additional services may vary depending on the service and notice provided.Overnight Pet Sitting
A 50% deposit is required to reserve overnight care. If you cancel more than 14 days before your reservation, the deposit may be transferred to a future overnight booking. For cancellations within 14 days, 50% of the reservation is retained and the remaining balance may be transferred toward a future overnight reservation.Payments are non-refundable unless otherwise stated. Eligible credits remain on your Off Leash MKE account for future services.
Do you walk dogs in Milwaukee during rain or snow?
As long as it’s safe, and your pup is willing, our team is working and prepared to take on all the elements!
When temperatures are frigid, outdoor services are often supplemented with a balance of indoor enrichment activities.
Are Your Milwaukee Dog Walkers Insured & Bonded?
Yes! Off Leash MKE is bonded and insured via Pet Sitters Associates & Kennel Pro.
What certifications do your Milwaukee dog walkers have?
The team at Off Leash MKE is Fear Free Certified in addition to being certified in Canine & Feline CPR & First Aid & FetchFind Approved. Lori is Puppy Right Start Certified - Karen Pryor Academy training partner.
Read more about the benefits of our training and certifications on our blog:
When is Payment Due and What Methods are Accepted?
Payments are managed in TTP and are due following receipt of an invoice and prior to the start of services, Your card on file will be charged.
A credit or debit card is our preferred method of payment, and all clients must have a cc on file to book and request services.
Overnight Pet Sitting: A 50% deposit is required to confirm your reservation, with the remaining balance due according to your reservation terms.
Canceled visits are non-refundable. Payments are credited to your account and can be applied to future services.
While every dog is different, many dogs thrive in Adventure Club because it offers structured enrichment instead of hours in a large daycare environment. Our adventures include trail walks, Sniffaris, decompression outings, and small, carefully matched groups that allow dogs to explore, sniff, and move at a natural pace. Many clients choose Adventure Club as an alternative to traditional dog daycare because it provides both physical exercise and mental enrichment while helping dogs build confidence and healthy social skills.
Is Adventure Club better than dog daycare?
A decompression walk is a dog-led walk designed to reduce stress by allowing dogs to sniff, explore, and move at their own pace. Unlike a structured neighborhood walk focused on distance or obedience, decompression walks encourage natural behaviors that help dogs relax, build confidence, and improve overall well-being. At Off Leash MKE, decompression is a core part of our Adventure Club and Solo Sniffari experiences because we believe enrichment is just as important as exercise.
What is a decompression walk for dogs?
Yes. Many of the dogs we care for are reactive, shy, anxious, or simply prefer more space from other dogs and people. We take the time to understand each dog's comfort level and tailor our approach to their individual needs. For dogs who aren't a good fit for group adventures, we offer one-on-one services like our Solo Sniffari, providing enrichment and exercise in a lower-stress environment. Our goal is always to help dogs feel safe, successful, and confident while building trust at their own pace.
Learn more about our Solo Sniffari adventures and personalized dog walking services.
Can you walk dogs that are reactive, shy, or anxious?
Consistency is important to us, but we also know that vacations, illnesses, and emergencies happen. Every Off Leash MKE team member is professionally trained and has access to detailed care notes about your pet through our secure client management system. That means if your regular walker is unavailable, another qualified team member can step in and provide the same thoughtful, reliable care your pet is accustomed to receiving. We work hard to make transitions as smooth and stress-free as possible for both you and your pet.
What happens if my regular dog walker is unavailable?
Many dogs benefit from more exercise and enrichment than their families can realistically provide during a busy workday. If your dog is showing signs of boredom, has excess energy, struggles with being home alone for long periods, or simply enjoys getting out and exploring, a professional dog walker can make a significant difference. Regular walks and enrichment help support your dog's physical health, mental well-being, and overall happiness while giving you peace of mind that they're receiving exceptional care when you can't be there.
How do I know if my dog needs a professional dog walker?
Safety and compatibility are our top priorities. We carefully consider each dog's personality, play style, age, energy level, size, and comfort around other dogs before introducing them to a group. We don't believe that every dog belongs in every group, which is why we take the time to create thoughtfully matched Adventure Club outings. Our goal is for every dog to enjoy a safe, enriching experience where they can explore, build confidence, and have fun with compatible canine companions.
How do you match dogs for Adventure Club?
Every new client begins with a Meet & Greet so we can get to know you, your pet, and your routine. During this visit, we'll review your pet's care instructions, home access, routines, personality, and any special needs or medical considerations. Our goal is to make sure both you and your pet feel comfortable before services begin, creating a smooth and stress-free transition into our care.
What happens during my dog's first visit?
Yes! After every scheduled service, you'll receive a detailed visit report through our client portal. Reports include notes about your pet's adventure or walk, bathroom breaks, meals or medications (if applicable), and photos whenever possible. We know how much your pets mean to you, and we love sharing highlights from their day so you can stay connected even when you're away.
Will I receive updates after each visit?
At Off Leash MKE, we believe pet care should go beyond simply checking a box. Our approach is rooted in enrichment, relationship-building, and individualized care. Rather than offering one-size-fits-all services, we get to know each pet's personality, preferences, and needs so we can provide experiences that support their physical and emotional well-being. From neighborhood walks and Solo Sniffaris to Adventure Club and Fear Free handling practices, every service is designed to help pets thrive while giving their families complete peace of mind.
What makes Off Leash MKE different from other dog walking companies?
Yes! Every new client begins with an in-home Meet & Greet. This gives us an opportunity to get to know you and your pet, learn about their routine, review home access, discuss any medical or behavioral needs, and answer your questions. It's also a chance for your pet to meet us in a familiar environment before their first scheduled service, helping everyone feel comfortable and confident.
Do you meet my dog before services begin?
Yes. Our team is experienced in administering many types of medications, including oral medications, topical medications, inhalers, eye and ear medications, and other routine treatments. During your Meet & Greet, we'll review your pet's medication schedule and any special instructions so we can provide safe, consistent care. If your pet has unique medical needs, we're happy to discuss them before services begin.
Can you administer my pet's medication?
Every dog is different. Age, breed, energy level, health, and lifestyle all play a role in determining how much exercise and enrichment they need. While some dogs do well with one walk a day, many benefit from regular weekday walks or enrichment adventures while their families are at work. During your Meet & Greet, we'll help recommend a schedule based on your dog's individual needs, routine, and goals.
How often should my dog be walked?
Every dog is different. Age, breed, energy level, health, and lifestyle all play a role in determining how much exercise and enrichment they need. While some dogs do well with one walk a day, many benefit from regular weekday walks or enrichment adventures while their families are at work. During your Meet & Greet, we'll help recommend a schedule based on your dog's individual needs, routine, and goals.
Schedule a complimentary phone consultation to discuss your dog walking needs.
Is hiring a professional dog walker worth it?
Traditional dog walks often focus on physical exercise and potty breaks. Enrichment walks are designed to engage your dog's mind as well as their body by encouraging natural behaviors like sniffing, exploring, problem-solving, and moving at a comfortable pace. At Off Leash MKE, we believe mental enrichment is just as important as physical exercise, which is why enrichment is incorporated into many of our services.
What's the difference between a dog walk and an enrichment walk?
Dogs experience the world primarily through their noses. Allowing dogs time to sniff during walks provides valuable mental stimulation, reduces stress, builds confidence, and helps satisfy natural instincts. That's why many of our walks include opportunities for dogs to slow down, explore, and enjoy their environment instead of rushing from point A to point B.
Why do dogs need to sniff on walks?
Safety is our highest priority. Dogs are carefully evaluated before participating in group adventures, and we thoughtfully match groups based on personality, play style, size, and comfort level. Our small groups allow dogs to enjoy social experiences while minimizing stress and ensuring every outing is safe, enriching, and enjoyable.
Are group adventures safe for dogs?
Professional pet care companies typically provide trained employees, consistent care standards, insurance, backup coverage, and established operating procedures. While every service is different, many families choose a professional company because they value reliability, team support, and the peace of mind that comes from working with an established local business dedicated to pet care.
What's the difference between a professional dog walking company and an app like Rover?
It's completely normal for dogs to come home pleasantly tired after Adventure Club. While physical exercise is part of the experience, many dogs are just as mentally fulfilled by exploring new environments, sniffing, solving problems, and interacting with carefully matched canine friends. Mental enrichment uses a tremendous amount of energy, which is why dogs often return home relaxed, content, and ready for a well-earned nap after a day of adventure.
Why is my dog so tired after Adventure Club?
Yes! In addition to serving many Milwaukee neighborhoods, Off Leash MKE proudly provides professional dog walking and pet care services in Wauwatosa, Whitefish Bay, Fox Point, River Hills, Shorewood, Mequon, Glendale, Cedarburg, Bay View and surrounding communities. If you're unsure whether you're within our service area, we'd be happy to help.
Do you offer dog walking outside of Milwaukee?
Off Leash MKE proudly serves pet families throughout the greater Milwaukee area, including Downtown Milwaukee, the Historic Third Ward, Walker's Point, Bay View, Brewer's Hill, Wauwatosa, Whitefish Bay, Fox Point, River Hills, Shorewood, Glendale, Mequon, Cedarburg, and nearby neighborhoods. If you don't see your community listed, please contact us—we're always happy to let you know if we can accommodate your location.